FAQs
About SKIRA
Q: Where are SKIRA products made?
A: All SKIRA Cosmetics products are proudly made in Egypt using world-class ingredients and advanced formulations.
Q: Are SKIRA products tested on animals?
A: No, SKIRA Cosmetics is completely cruelty-free and committed to ethical and sustainable production.
Q: Are SKIRA products suitable for all hair types?
A: Yes, our Hair Care range is formulated to suit all hair types — straight, wavy, or curly — delivering results without dryness or buildup.
Product Use
Q: Can I use the Hair Detox and Leave-In Cream together?
A: Yes, we recommend using Hair Detox first to cleanse the scalp, then applying Leave-In Cream to moisturize and define for best results.
Orders & Payment
Q: How can I place an order?
A: Simply browse our website, add your favorite products to the cart, and confirm checkout with your details.
Q: What payment methods do you accept?
A: We currently offer cash on delivery for all orders within Egypt.
Shipping & Delivery
Q: How long does delivery take?
A: Orders are processed within 1–2 business days, with delivery in 2–3 days within Cairo & Giza and 3–5 days for other cities. Learn more on Shipping Policy.
Q: How are shipping fees calculated?
A: Shipping costs are automatically calculated at checkout based on your selected governorate.
Returns & Exchanges
Q: Can I return or exchange a product?
A: Returns or refunds are accepted only in specific cases such as damage, defects, or wrong items received. Learn more on Refund Policy.
Q: What should I do if my product arrives damaged?
A: Please report the issue within 48 hours of receiving your order with photos showing the problem. Learn more on Refund Policy.
Customer Support
Q: How can I contact SKIRA’s customer care team?
A: You can reach us through our Contact page, or via email at Skiracosmetics1@gmail.com and WhatsApp at +20 109 9630830. Our team replies within 24–48 hours on business days.
Didn’t find your question?
We’d love to help — please reach out through our Contact page.
